Terms & Conditions
Last updated: [21/03/2026]
1. Introduction
Welcome to Not Just Blond and Not Just Beauty (“we”, “our”, “us”).
By accessing our website (notjustblond.com) and/or booking any services, you agree to these Terms & Conditions. These terms apply to all services offered by both brands.
2. Appointments & Bookings
Appointments must be booked in advance via our website, booking system, or directly with the salon.
You will receive confirmation of your booking via email or SMS.
It is your responsibility to ensure all booking details are correct.
3. Deposits
Some services may require a deposit to secure your appointment.
Deposits are non-refundable, except in cases where we cancel your appointment.
Deposits may be transferable to another appointment if sufficient notice is given.
4. Cancellation & Rescheduling
Not Just Blond services:
We require at least 48 hours notice to cancel or reschedule.
Cancellations within less than 48 hours may result in loss of deposit or a cancellation fee.
No-shows may be charged up to 100% of the appointment cost.
Not Just Beauty treatments:
All services are non-refundable if cancelled.
This ensures that we respect and protect the time reserved for our practitioners.
At our discretion, appointments may be rescheduled if notice is provided.
5. Late Arrivals
If you arrive late, we may need to shorten or reschedule your appointment.
If we cannot accommodate your service due to lateness, it may be treated as a no-show.
6. Services & Results
All services are provided based on consultation and professional judgment.
Results may vary depending on hair type, condition, and previous treatments.
We do not guarantee specific results.
7. Patch Tests & Safety
Patch tests may be required 48 hours before certain colour services.
Failure to attend a patch test may result in your appointment being cancelled.
You must inform us of any allergies or sensitivities.
8. Payments
Payment can be made via [cash / card / online payment – adjust as necessary].
Full payment is required upon completion of services unless otherwise agreed.
9. Refund Policy
Not Just Blond services: refunds are generally not offered on completed services. If you are unhappy, contact us within 7 days to discuss a correction.
Not Just Beauty treatments: services are non-refundable if cancelled, as per section 4.
All refund and correction requests are considered at our discretion.
10. Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash.
They must be used before the expiry date stated.
11. Personal Belongings
We are not responsible for loss or damage to personal belongings while on the premises.
12. Liability
To the fullest extent permitted by law, Not Just Blond / Not Just Beauty shall not be liable for:
Any indirect or consequential loss
Damage resulting from services where aftercare advice was not followed
13. Website Use
All content on this website is for general information only.
We reserve the right to update or change content at any time without notice.
14. Privacy
Your personal data is handled in accordance with our Privacy Policy.
Please refer to our Privacy Policy page for more information.
15. Cookies
Our website uses cookies to improve user experience and analyze traffic.
By using our site, you consent to our Cookie Policy.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
17. Booking Acknowledgment
By proceeding with a booking (via website, third-party widget, or direct contact), you agree to these Terms & Conditions.
For Not Just Beauty treatments, you specifically acknowledge that services are non-refundable if cancelled.
18. Contact Us
If you have questions about these Terms & Conditions:
Not Just Blond / Not Just Beauty
📍 Unit 29 & 32, 1 Emma Street, London, E2 9FP
📧 bookings@notjustblond.com
📞 +44 7562 907880